Support

How can we help?

Most answers are in the guide. If not, write to us - a person answers, usually within a working day.

Read the guide

Install, the first scan, projects, UVs, LODs, render sheets, bridges and every hotkey.

Licenses & billing

The plans, early access, licenses per person, discounts.

Write to us

A question, a bug, an idea for a check - the contact form goes straight to the developers.
Found a bug?

What helps us fix it fast

  1. The version - it is in the top bar next to the name (for example v0.6.1 alpha).
  2. What you did, what you expected and what happened instead.
  3. A screenshot (F12 saves one) and, if you can share it, the model or a cut-down copy of it.
  4. Your graphics card and driver version.
Models you send are used only to reproduce the problem and deleted afterwards. Never send work under an NDA without your client's permission.
Report a bug

Quick answers

The model opens but textures show as missing

The textures are looked up by the names written in the FBX, next to the model and in its textures folder. Check that the files are there and use PNG, JPG, TGA or similar - and that their names follow your project's slots.

The bridge does not connect

Install the add-on from the Bridges tab and restart the 3D app. The link uses ports 52710 / 52711 on this computer; if another program holds them, close it and press the app's card again.

Can I turn a check off?

Yes - every check can be switched off or tuned in the project, so one client's rules never get in the way of another's.

Where are my projects and history stored?

In %APPDATA%\3DAssetInspectionSuite on your computer. Projects are plain JSON files in project_settings - copy them to share with the team.